Customer Management is a collective name for several elements where the common is to in relation to a business/organization on/off line.  It is among other things about ensuring and controlling accessibility at desired levels based on customer’s (own) interpreted needs, created needs, wishes and user patterns for the purpose of optimizing the outcome of the relationship on the customer’s own terms, both in short and long term. Especially important for any business handling customers as part of the process.

  • Retail Flow Management
  • Customer Flow Management
  • Customer Experience Management
  • Optimized Accessibility
  • Moment of Truth (Real Time Quality Management)
  • Relationship Management
  • Service ManagementDid you know that today customers would rather return to a supplier who is clear and honest in their communication, even though the product / solution does not stay the same level. Nevertheless, companies do not dare to be themselves.
Did you know that today customers would rather return to a supplier who is 
clear and honest in their communication, even though the product / solution 
does not stay the same level. Nevertheless, companies do not dare to be 
themselves, based on incompetence and myths. 

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